What Can be Sold on Norliden
Norliden is unique. Customers come here to purchase items that they might not find anywhere else. Everything listed for sale on Norliden must be handmade, vintage, or somehow created by the seller.
Handmade items are items that are made and/or designed by you, the seller.
If you sell handmade items, you agree that:
All handmade items are made or designed by you. If you work with a production partner, you must disclose that production partner in your relevant listings.
You accurately describe every person involved in the making of an item in your shop in your About section.
You are using your own photographs — not stock photos, artistic renderings, or photos used by other sellers or sites.
If you are selling custom items in the Handmade category, you agree that:
All custom item listings are available for purchase.
Each custom listing has a set price.
If you are using photographs of previous work with options for customization (like color choices) included in the listing, it is clear in your description that the photos shown are just examples.
Vintage items must be at least 20 years old.
We encourage you to be transparent about where and how your craft supplies were made and where your materials come from. You can disclose whether your items are handmade or vintage, or have social or environmental attributes, such as organic or recycled.
Even if they otherwise meet our handmade, vintage, prohibited items, services, and items that violate our intellectual property policies are not allowed to be sold on Norliden.
Reselling is not allowed on Norliden. Reselling refers to listing an item as handmade when you were not involved in designing or making that item.
Keep in mind that members may flag listings that appear to violate our policies.
Norliden may remove any listings that violate our policies. Note that listing fees are non-refundable. We may also suspend or terminate your account for any violations. You’ll still be on the hook to pay any outstanding fees on your Norliden statement.
Represent Yourself, Your Shop, and Your Listings
At Norliden, we value transparency. Transparency means that you honestly and accurately represent yourself, your items, and your business.
By selling on Norliden, you agree that you will:
Provide honest, accurate information in your About Store section.
Honor your Shop Policies and Seller Policy.
Your item must represent your products items in listings and listing photos. Always, accurately disclose whether your product is handmade, vintage, or commercial (not handmade or vintage) and whether they are organic or recycled. We expect you are honest with Norliden and potential customers.
Respect the copyrights, patent, trademark, etc. of others. If you feel someone has violated your intellectual property rights, you can report it to Norliden.
Do not engage in cost avoidance.
Do not create duplicate shops.
Do not coordinate pricing with other sellers.
Privacy and Communicating with Other Members
You can communicate directly with your buyers or other Norliden members. Conversations are a great way for buyers to ask you questions about an item or an order.
Conversations may not be used for the following activities:
Sending unsolicited advertising or promotions, requests for donations, or spam;
Harassing or abusing another member
Contacting someone after they have explicitly asked you not to
Interfering with a transaction or the business of another member.
Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited. Examples of interference include:
Contacting another member to warn them away from a particular member, shop, or items
Posting in public areas to demonstrate or discuss a dispute with another member
Maliciously clicking on a competitor’s Promoted Listings ads in order to drain that member’s advertising budget
Any use of any channel to harass other members is strictly prohibited. Similarly, Conversations may not be used to support or glorify hatred. If you receive, see, or experience anything that violates this policy, please contact Norliden.
Privacy and Protecting Personal Information
Creating and Uploading Content
As a member, you have the opportunity to create and upload a variety of content, like listings, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:
Abusive, threatening, defamatory, harassing, or otherwise in violation of our Anti-Discrimination Policy;
Obscene or vulgar;
In violation of someone else’s privacy or intellectual property rights
False, deceptive, or misleading.
Building a Positive Reputation Through our Reviews System
Reviews are a great way for you to build a reputation. Buyers can leave a review, including a one to five-star rating and a photograph of their purchase.
Reviews and your response to reviews may not:
Contain private information;
Contain obscene, racist, or harassing language or imagery;
Violate our Anti-Discrimination Policy;
Contain prohibited medical drug claims;
Contain advertising or spam;
Be about things outside the seller’s control, such as a shipping carrier
Undermine the integrity of the Reviews system.
Extortion is not allowed. Any attempt to manipulate reviews through threats, intimidation, or bribery is considered extortion and is strictly prohibited.
Shilling is strictly prohibited. Shilling is the fraudulent inflation of a shop’s reputation by use of an alternate account. The intent of shilling is to make a seller look more desirable by increasing the shop’s number of sales and overall review score. It is considered to be a deceptive business practice by the US Federal Trade Commission. Reviews must reflect the honest, unbiased opinions, findings, beliefs, or experience of the buyer.
Providing Great Customer Service
We expect our sellers to provide a high level of customer service. By selling on Norliden, you agree to:
Honor your shipping and processing times. Sellers are obligated to ship an item or otherwise complete a transaction with a buyer in a prompt manner unless there is an exceptional circumstance. Please be aware that legal requirements for shipping times vary by country.
Respond to messages in a timely manner.
Honor the commitments you make in your shop policies.
Resolve disagreements or disputes directly with the buyer.
If you are unable to complete an order, you must notify the buyer and cancel the order.
Norliden will help you provide great customer service and maintain trust with your buyers.
Responding to Requests for Cancellations, Returns, and Exchanges
Please be aware that in addition to this policy, each country has its own laws surrounding shipping, cancellations, returns, and exchanges. Please familiarize yourself with the laws of your own country and those of your buyers’ countries.
European Union Right of Withdrawal
Buyers in the European Union (EU) may be entitled to a 14-day “right of withdrawal” after receiving an item, during which they may return an item for any reason. The details of this right vary by EU member state. The right of withdrawal does not apply to custom items or certain perishable goods. Rights with respect to digital items vary by EU member state.
If you are unable to complete a transaction, you must notify the buyer and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises.
You may cancel a transaction under the following circumstances:
The buyer did not pay.
Both you and the buyer agree to cancel the transaction prior to shipment, and you have issued the buyer a full refund.
You have decided to refuse service to the buyer and are complying with our Anti-Discrimination Policy. If the buyer has already paid, you must also issue a full refund, including shipping.
The buyer did not receive the item(s) ordered, even though you provided proof of shipping, and you have issued a refund for the item.
Both you and the buyer agreed that the buyer could return the item for a refund, you have received the returned item and issued a refund to the buyer for the item.
We ask buyers to contact a seller directly and attempt to resolve any outstanding issues.
A non-delivery occurs when a buyer places an order and submits payment, but does not receive the item. The following are examples of non-delivery cases:
An item was never sent.
An item was not sent to the address provided on Norliden.
There is no proof that the item was shipped to the buyer’s address.
Not as Described
An item is not as described if it is materially different from your listing description or your photos. The following are examples
The item received is a different color, model, version, or size that is shown in the photo or described in the listing.
The item has a different design or material.
The item was advertised as authentic but is not authentic.
You failed to disclose the fact that an item is damaged or is missing parts.
A buyer purchased three items but only received two.
The condition of the item is misrepresented. For example, the item was described as “new” and the item is used.
Not as Described cases can also be filed for late delivery. Late delivery, the buyer must provide proof that all of these conditions have been met:
The item(s) were ordered for a specific date or event.
The item(s) are rendered useless after that date.
The seller did not ship the item(s) according to their processing time or the date agreed upon.
Some disputes don’t qualify, these include:
Items that have been purchased in person.
Intangible items, services, or prohibited items.
Transactions where payment is not made through Stripe or PayPal.
Items that are returned without a return agreement.
Items that have been altered, used, worn, or washed after receiving them.
Physical or tangible items that are not available for return because they have been destroyed or discarded by the buyer.
Items that are received after the agreed-upon delivery date due to shipping delays.
Cost of shipping disputes.
We encourage both parties to work together to come to an amicable solution.