Seller Eligibility Requirements

Eligible sellers are automatically enrolled in Seller Protection — there is no application process. Here’s what you need to do to make sure your shop is covered:

• Keep your shop in good standing (that means you’re not violating any of Norliden’s policies).
• Enroll in Norliden’s payment platform, Norliden Payments
• Fill out all of your Shop Policies (it’s especially important to have policies for returns, exchanges, and custom orders). This should go without saying, but your Shop Policies have to comply with Norliden’s policies, as well as your local laws.
• Use accurate photographs and descriptions when you list items. Nobody likes buying one thing and receiving something else!
• Include reasonable and accurate processing times or ship-by dates (because getting a birthday gift a week late isn’t great).
• Cooperate with investigations conducted by Norliden. Promptly provide any information requested by Norliden, and cancel and refund any transactions deemed invalid or unauthorized by Norliden.

Order Eligibility Requirements

Follow these steps to make sure your orders are covered by Norliden’s Seller Protection:

• Ship your order according to the processing time or ship-by date the carrier listed and customer paid.
• Ship the order to the address provided by the buyer, print the shipping label. You may choose to cancel and refund the order and ask the buyer to purchase the item again if the shipping address is incorrect.
• Mark the order as shipped after you send it out. If you use Norliden Shipping Labels, the order will automatically be marked as shipped (if you don’t use Norliden Shipping Labels, give them a try).
• Provide valid proof of shipping. Valid proof can include a shipping or tracking number that shows the order route and delivery progress.
• Use Norliden Payments to receive payment for the order.

Items and Transactions Not Eligible

While most items and transactions qualify for Seller Protection, there are a few exceptions:

• Items sold in person.
• Subscriptions or other transactions in which the buyer submits a single payment for recurring deliveries (like item-of-the-month clubs).
• Transactions processed outside of Norliden Payments, for example, through standalone PayPal or a personal check.
• Any order or transaction that is fulfilled by the seller despite notice from Norliden admin that the order or transaction in question is invalid, fraudulent, or under investigation.

Seller Protection Benefits

If your shop and the order in question satisfy the eligibility requirements, Norliden will try to help you resolve Non-Delivery cases, Not as Described cases, and chargebacks. We may have to request additional information from you. For Non-Delivery or Not as Described cases, we’ll need you to respond to our inquiries within 7 calendar days or the time frame noted by Norliden in the case. If a chargeback is filed against you, we’ll need you to respond to any inquiries from Norliden as soon as possible, and no later than 5 calendar days. If you don’t give us the necessary information in time, we may not be able to help resolve the dispute. Please keep in mind that we can’t guarantee a resolution in your favor.